Installment Payment

Pay in convenient installments — simple, secure and flexible.

For Swiss residents only

General Requirements

Available installment plans with HeyLight

4 installments 6 installments 8 installments 10 installments 12 installments 24 installments

To offer you an installment plan, the following requirements must be met:

Minimum age: 18 years
Resident in Switzerland for at least 1 year
Swiss citizenship or residence permit B or C
Valid Visa, Mastercard or Amex debit or credit card
Credit card in the name of the ordering person
Online payments and 3D-Secure must be activated
Not accepted: Prepaid, EC, Maestro or foreign credit cards
If you need help, we are happy to assist you by email or directly via Instagram.

Still have questions?

Contact us anytime — we are happy to help.

Contact us now

3D-Secure

If your payment with HeyLight does not work, it is usually because the 3D-Secure confirmation has not yet been completed. This is a brief security confirmation from your bank (e.g. via SMS or app) to protect your payment.

How does the 3D-Secure process work?

When shopping online and after entering your card details at HeyLight, you will be redirected to the 3D-Secure website of your card issuer (e.g. ZKB). Identification is done in one of the following ways:

Option 1
You receive a confirmation code by SMS
Option 2
You receive a notification from your bank's app
1
Enter your card details at HeyLight — you will be redirected to the 3D-Secure page of your card issuer.
2
Confirm identification via SMS code or bank app.
3
After successful identification you will be redirected to the HeyLight payment page to complete the payment.
If difficulties persist or your bank is not listed below, contact us anytime via email or directly via Instagram.
Here you will find instructions for most Swiss banks so you can activate 3D-Secure:

PostFinance

At PostFinance, 3D-Secure can be easily activated in the app. Please check that "3D-Secure is activated" is displayed in the settings at the end.

Activate 3D Secure

Click here

UBS

With UBS, several features must be activated to make secure online payments:

Activate 3D Secure

Click here

Activate online payments

Click here

Credit Suisse

At Credit Suisse, there is a difference between credit cards and debit cards:

Activate 3D-Secure (Credit cards - Swisscard)

Click here

Activate 3D-Secure (Debit cards - SIX-Group)

Click here

ZKB, Raiffeisen, etc.

Viseca is used by several banks as a partner for credit cards. Among others, Raiffeisenbank and the cantonal banks work with Viseca:

Activate 3D-Secure

Click here

Bonus Card

To pay online with the Bonus Card, 3D-Secure must also be activated here. Instructions for setting it up can be found in the PDF at the very bottom of the Bonus Card page.

Activate 3D-Secure (open the PDF at the very bottom)

Click here

Direct link to PDF instructions

Click here

Cornercard

You can find all information regarding 3D-Secure in connection with Cornercard on the Cornercard website.

Activate 3D-Secure

Click here

Swisscard

If you have a Swisscard or a Credit Suisse credit card, you can use the instructions below.

Activate 3D Secure

Click here

Any further questions?

Contact us anytime!